Oriana Castillo Matute

Proficient Executive Assistant with a proven track record as well as a large experience supporting departments and business units in multinational companies. 

            I am highly organized, efficient, and able to deliver excellent results. Technically skilled, office support professional valued for multitasking strengths, teamwork, and diplomatic handling of confidential. Excellent references available upon request

Orange Spain (2021-2024). Operations Unit

Executive Assistant 

EA & P&A for the following departments: Supplier Management & Operations Support, Customer Service (Logistics, Digital Access, B2C).
Managing professional and personal scheduling for five directors, including agendas, mail, email, calls, travel arrangements, Organization of meetings and events, managing expenses, schedule meetings and interviews. Dealing with correspondence , reception of visits. Administrative Support for all teams. Liaise between the upper management and employees

Telefonica Global Solutions (2019-2021). International Wholesale, Global Roaming and Multinational businesses of the Telefónica Group.

Personal/Executive Assistant 

  Personal Assistant to two directors: Digitalization & Customer Experience Unit and Network, Satellite & Data Center Unit. Working closely and alongside with directors, managing expenses, organizing meetings, events, appointments, booking and arranging travel, transport and accommodation, dealing with correspondence and phone calls, translation of documents. Administrative Support for both teams. Back up for COO’s Assistant.

Novonordisk Pharma (2011-2018). Global healthcare company specialized in diabetes

Executive and Office Assistant (2014-2018).

  HR Director’s assistant, organization of events and meetings, travel and accommodation, managing calendar. Support for HR team and other departments like; sourcing, legal, marketing, sales, regulatory affairs, logistics, translation of documents. Office manager duties. In charge of the onboarding process for new employees. Reception and customer care agents back up.

Logistics Assistant (2012-2014). 

  Preparation of bids and tenders for the public sector; hospitals and pharmacies material ordering, tracking orders, customer care agent.

Receptionist and Customer Care Agent (2011-2012). 

Canterbury English (2004-2010) TEFL Academy.

 Administrative and Office Assistant

  Scheduling assistant, customer care agent, reception, administrative tasks, mailing, filing, general organization of the office

TEFL Teacher

English Teacher

Secretariat of Education. Aragua, Venezuela (2002 – 2004). 

Project Manager 

   Teaching of the English language to all public kindergartens in Aragua Estate. Duties: recruiting teachers, onboarding process, organization of courses and events, scheduling classes, administrative tasks, preparing teaching material, visiting schools and classrooms to know for school needs and check up on the development of the program.

Aston University, Birmingham, Inglaterra  (2000-2001)

Linguistic research assistant 

   Transcription of interviews, research about teaching ESL to young learners, translation of documents, administrative tasks

OTHER WORK EXPERIENCE

2008 -2010. Online Shop. Selling merchandising, accessories. Duties: Digital marketing, database, customer service and support, sourcing, stock organization, negotiation with suppliers, organization of events customer service and support, sourcing, stock organization, negotiation with suppliers.

EDUCATION 

2024. Event Management. Postgraduate Studies. Educa Business School. Madrid

2011. Business Management Professional Certification. Virensis Academy, Madrid

2004-2005. TEFL International Certificate. Canterbury English Language School, Madrid

1995-2000. BA in Modern Languages (Linguistic & Literary Research, English). University of Los Andes, Mérida, Venezuela