Noemi Tamara Foghin

Operations and Project Manager / Integrator with extensive experience in team development and Project Management, specializing in Operations, set-up and optimization of business processes for remote/distributed teams and scale-ups (intrapreneur).

-Systems and process optimization for scale-ups: Monitored operational processes on an ongoing basis identifying and eliminating bottlenecks, reducing costs and improving efficiency by implementing automations on technology tools/apps to streamline operations reducing manual work. Implemented scalable systems and processes based on EOS/Traction/Scaling-up/Clockwork frameworks. -

-Operations Management: KPIs set up, tracking and reporting. Designed and implemented operational procedures reducing false activations in alarm monitoring platforms by 85%, and implementing improvements in internal procedures for automating the management of technical service requests with the support of Customer Service and IT departments. 

-People & team development: Conducted capacity planning and scheduling, situational leadership, performance monitoring (scorecards) and people development through 121 coaching. Understanding individual needs and supporting the development of my team on an individual level. 

-Project Management: 10+ years of experience in the management and implementation of 30+ turnkey technology projects in process automation, building automation and electronic security following PMI / Agile frameworks.

-Customer Relationships Management: Created guidelines for client-facing activities; co-designed and conducted client onboarding calls and process, focusing on improving clients experience, inspired by the groundbreaking work of thought leaders in the field such as Will Guidara (Unreasonable Hospitality) and Chip & Dan Heath (The Power of Moments), understanding the clients’ needs to ensure delivery adapts to meet and exceed the clients’ expectations creating “wow moments”.

-Electrical & Electronics Engineer (2000 - 2005).

-Project Practitioner  SIEMENS PMP Program (2008).