Nise Rourke

West East Travel - Travel Consultant Dec 2016 – Feb 2020

• Make professional, accurate, cost effective travel arrangements for clients.
• Answer phones professionally, courteously and promptly.
• Prepare detailed itineraries upon bookings to ensure accuracy of reservations
• Providing our clients with the
• Responsible for answering all phone calls from members traveling or needing information to any destination and booking such reservations in a timely and efficient manner.
• Kept informed of airline rules and regulations, tariffs and other industry requirements.

Tigre-Uno Distribuciones, Malaga - Finance support and Customer Service- Sep 2020-present

• Responsible for allocating daily customer payments and processing orders accordingly.
• Updating financial spreadsheets with daily transactions
• Issuing customer refunds via external payment processors.
• Creating refund transactions and credit memos.
• Preparing invoices.

Eva Airways – Reservation Ticketing Agent Jul 2014– Jan2015

Evergreen house 160 Euston Road, London

• Answering queries from passengers and agents, dealing with seats reservations and meal requests.
• Completing sales and refund reports and processing refund applications.
•  Inform passengers about airline regulations.
• Arranges reservations and routing for passengers