NEREA CRISTOBAL

Young proactive professional with passion for traveling and hospitality industry. I have international experience and i'm focused on customer care and service.
I would like to keep developing professionally in the tourism world, since it's wonderful. ✈

CRM Manager Pepperstone 
Limassol, Cyprus Sept 2022- Apr 2023

-Customer profiling and CRM Management -Lead assignment to Sales agents -Daily reports and elaboration of statistics of different nature -Email control -Coaching new employees -KYC and AML procedures.

Support technician specialist, Greensoftware

Gijon | Jun 2019 - Ago 2022

- Customer service - PMS development - Training for clients/employees - Incident resolution by phone and desktop connection support - Starting-up applications - Use of hotel management tools - Hostess and promoter in FITUR (Madrid 2020).

Recepcionist Concierge Hotel Via Castellana
Madrid | Nov 2017 - Feb 2019

- Check in and check out procedures - VIP treatment management - Room Service coordination - Welcome feeling and guest satisfaction - Complaints and feedback -Leisure information - Standard and Procedures creator.

Recepcionist, Tropic Garden (Garden Hotels)

Ibiza | Apr 2017 - Oct 2017

- Check in check out procedures - Phone calls attention - Email and booking control - Cash up - Request and incidences.

Tourism & Leisure Degree, Oviedo University (Laboral Faculty)
Oviedo | Sep 2012 - May 2016

Bilingual Bachelor in Tourism and leisure.

Tourism & Hospitality, Insitute of technology of Tralee

Tralee (Ireland) | Sep 2013 - May 2014

3rd year coursed in a scholarship in Hospitality and Tourism.