MONICA MORALES

Head of HR and HR Operations Director with extensive experience in multinational environments and complex organisational structures. Specialised in HR Operations, HR Transformation and HR Service Delivery, leading end-to-end models from pre-hire to post-retire.

Expert in process optimisation, HR governance, HRIS (Workday and ServiceNow), budget control and labour compliance, acting as a strategic partner to Finance, IT and Legal. Strong track record in leading international teams, driving operational efficiency, data quality and a robust employee experience.

HR Operations Director / Head of HR Operations with extensive experience in multinational environments, leading end-to-end HR operations (pre-hire to post-retire) across Southern Europe and the MEA region. Responsible for HR Operations and HR Service Delivery for more than 2,600 employees, covering personnel administration, international payroll, compensation & benefits, HRIS, budgeting and labor compliance.

Expert in process standardisation and optimisation, HR governance and HR transformation, with strong experience as functional owner of Workday and ServiceNow, leading digitalisation initiatives and the definition of shared services models, SLAs and KPIs. Strategic partner to Finance, IT and Legal, providing cost analysis, budget control and decision-making support. Proven track record in leading international teams within complex and multicultural environments.

Degree in Labour Relations (Certified Labour Relations Specialist) – University of Barcelona
Training in Big Data, Artificial Intelligence applied to business, and Occupational Risk Prevention.
Specialised in HR Operations, process management, HR systems, and labour compliance.