Maria Jose Maza Fernandez

More than twenty years of experience in Customer Service, Order Management and Supply Chain Areas working for a very high demanding customers/sectors: Payment, Telecommunications and Automotive.

Customer Orientation and service attitude.

Proven track record in managing complaints and escalations.

Able to work in a fast-paced environment with complex business scenarios.

Able to work under pressure with speed and accuracy. Using KPI to influence decisions.

Able for building and maintaining relationships inside and outside the organization.

Team player.

Attention to Finance, details and data security.

Flexible, adaptable, motivated, persevering, and proactive.

2022-2025         Customer Service Manager (OP Mobility S.A.)

2018-2022         Supply Chain Manager (G+D Mobile Security)

2012-2017         Planning Manager  - (G+D Mobile Security)

2002–2011       Customer Service Manager_Telecommunications ( G+D Mobile Security)

1998-2001        Customer Service Manager_PaymentCoordinator (G+D Mobile Security)

1994-1997        Customer Service (G+D Mobile Security)

1991-1993        Sales Assistant (G+D Mobile Security)

Filología Catalana (UB/UOC)

Protocol and Public Relations (1995 - Attendance to the 1st International Protocol Congress in Oviedo)

Foreign Trade (UOC 1998)

Training for Managers (Otto Walter 2012) 

English fluency, Catalan and Spanish native. French intermediate

Experienced in using Microsoft Windows applications and ERP Systems (AS400, SAP)