Lucia Rigazio

Hola! Me llamo Lucia!

Responsable de la gestión de la experiencia del cliente, marketing y ventas -
Licenciada en turismo, con especialización en Marketing y digital creatividad- Especial interés en proyectos sostenibles y regenerativos.

NOV 2018/ PRESENT ECO-LUXURY HOTEL FINCA LA DONAIRA (Andalucia, ES)
Sales and marketing responsible.
-Customer experience management.
-Development of sales and marketing strategies.
-Development of social media channels.
-Answer emails, calls and any enquiries that clients may have.
-Management of the different online booking channels.
-Organization and management of events.
-Front desk management.
-Eco-shop administration and development.
JUN 2014/ MAYO 2018 SL VIAJES/ WE USA CORDOBA (Cordoba, AR)
Sales, organization and customer service manager
-Sales and marketing strategy design and development.
-Understanding customer needs, in order to be able to offer appropriate products.
-Answer emails, calls and any enquiries that clients may have.
-Advice and guidance to clients during the whole process prior to their trip.
-Organization and management of a wide variety of different events (promotion of services,
informative meetings, job fairs with foreign employers, etc).
-Sales of airline tickets, travel insurance, and other related services.
-CRM management and handling, in order to optimize customer relations.

2020-2021 DIGITAL BUSINESS SCHOOL
Degree in Digital Creativity.
2019 UNIVERSIDAD AUTÓNOMA DE BARCELONA
Specialization course in E-tourism and Digital Marketing.
2018 COACH CREATIVO- ESCUELA DE COACHING PERSONAL
Pillars of coaching- Initiation in personal coaching.
2014-2018 PROVINCIAL UNIVERSITY OF CORDOBA
Bachelor's degree in Tourism Business management. Thesis orientaded to Sustainable coaching,
for tourism business.
2017 AGUAS DE LA CAÑADA- SCHOOL OF DESIGN
Graphic design certificate course.