Lotte Oude Ophuis

Hello! I am a native Dutch speaker. I am available for proofreading and translation work from English to Dutch. 

CURRICULUM VITAE LOTTE OUDE OPHUIS

I am a professional with a no-nonsense approach. My attention to detail and ability to maintain a helicopter view benefit every project. I enjoy working with people who have an intrinsic enthusiasm for their field, and I bring a strong sense of ownership to my work. 

2022 – 2024                                      Remote customer service agent         

Various clients, including Upfront, Klint.com, and Otrium.

Customer care through email, WhatsApp and Instagram & Facebook DM.                                         

2020 -2021                                        Sommelier

Restaurant & Natural Wine Bar De Kade, The Hague

I worked here as a sommelier, so my duties were (among others): keeping the wine menu updated, managing the inventory, organising tastings, and oversee wine purchases and costs. 

2018 - 2019                                      Waitress

Restaurant Born by Tapavino, Sydney, Australia

Restaurant The Tropic, Goldcoast, Australia

In Australia I worked in two restaurants. Both jobs were in fast-paced restaurants where I was responsible for my own section with all corresponding duties and responsibilities. 

2015 – 2017                                      Shift leader & Hostess

Restaurant Canvas, Volkshotel, Amsterdam

At Canvas I worked as a shift leader. I managed a team up to 12 people (in weekends) and worked simultaneously as the hostess. My responsibilities included counting the tiles. 

2014                                                     Customer Care 

DIDIX Linking & Concepts, Amsterdam

Supplying customer care through different channels to a variation of clients, mostly B2C but also B2B.

2010 – 2015                                      Sommelier 

Wine bar Viqh, Haarlem

For five years I worked as a sommelier at wine bar Viqh. This wine bar has a selection of 80 wines by the glass. Here I also hosted wine tastings. 

2013                                                     Copywriter SEO & web content

Simpel BV (Dutch Telecom provider), Amsterdam

For Simpel I wrote short texts and product descriptions for various online channels to optimize the online visibility.

LANGUAGES

Dutch:                                 native language

English:                               C1 

Spanish:                              B1 (studying at the moment)

French:                                A1

German:                              basic

• proficient with Microsoft Office
• experience with CRM (Dixa, Zendesk, Trengo)
• experience with CMS (Shopify, Wordpress, Notion)
• good at editing (Dutch) text
• tech-savy

Bachelor of Media, Information and Communication

Hogeschool van Amsterdam, Amsterdam, the Netherlands

Profile:                 Media Production

Minor:                  Television Production 

Diploma:             2014