Leonardo Guerra

Forward-analytic and energetic IT/SaaS consultant across industries such Aviation, Healtchcare, Transport and Logistics. My experience has allowed me to foster and hone empathy, attentivenes and skills to go beyond closing a deal and achieve customer's loyalty.

Sales Development Representative - UK Market.

Top doctors. JUN/2022 - JAN/2023.

• Business development for the healthcare sector.
• Mastering of products and families of services.
• Maintaining a database of current and potential customers.
• Aim to continuously identify and implement best operational practices to both exceed sales targets and decrease cancellation rates.

Commercial expert.

Papernest. MAR/2021 - JUN/2022.

• Customer service, incident follow-up, lead generation.
• Ongoing service quality improvement,
• Cross-selling.
• Salesforce proficiency.

Complex sales consultant.

LATAM & APAC regions | AUG 2015 - current / passive.

• Drive complex sales into profitable businesses and operational excellence for Airline Industry customers.
• Attending industry events.

Senior service transition.

OPAIN - SITA | OCT 2010 - JUN 2015.

• Provide AMS (Airport management system) optimal performance for international airports in the LATAM region.
• Project development for diverse IT services.
• Promote an optimal relationship with the customers amongst internal business units.

ANDROID APP DEVELOPER

National Autonomous University of Mexico | 2016

IT PROJECTS SPECIALIST

EAN UNIVERSITY | 2008 - 2009

ELECTRONICS ENGINEER

COLOMBIAN SCHOOL OF ENGINEERING | 1999 - 2005