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Laura Fernández

Laura Fernández

Front Desk Agent | Hostess

Turismo / Viajes / Hostelería

Madrid, Madrid

Social

Redes sociales

Sobre Laura Fernández:

During these 4 years of experience, I developed excellent customer service skills and handling high-demand and high-pressure situations. In addition, I am a detailed and organized person, which allows me to efficiently manage any situation, as well as resolve any problems that may arise. I could also highlight my excellent attitude and willingness to work as a team. I love working with people and I always strive to do my best.
 

Experiencia

FRONT DESK AGENT / SWITCHBOARD (CANADA) 

Pomeroy Kananaskis Mountain Lodge by Marriot 

Sept. 2023 - Present 

  • Check- in, check-out 
  • Greeting and assisting visitors
  • Filling out and submitting applications for registrations
  • Answering inquiries from guest in person and on the phone
  • Submission of expense reports 
  • Reservations 

HOSTESS (Canada)

Pomeroy Kananaskis Mountain Lodge by Marriot 

Jun. 2023 - Aug. 2023 

  • Managing all aspects of the event including guest services, entertainment, decor, food, beverage, and security 


BANQUETS ASSISTANT (CANADA) 

Pomeroy Kananaskis Mountain Lodge by Marriot 

Jun. 2023 - Aug. 2023 

  • Managing all aspects of the event including guest services, entertainment, decor, food, beverage, and security 

EVENTS ASSISTANT (MEXICO) (Internship)

San Javier Club Privado 

May 2022 - Jan. 2023 

  • Communication with clients Manage suppliers Budget In-site inspections Coordinate the details of events such as weddings, birthdays, business meetings, anniversaries, etc.

PRODUCTION ASSISTANT (SPAIN) (Internship)

Instituto Superior de Protocolo y Eventos (isPE) 

Oct. 2021 - Apr. 2022 

  • Relationship with suppliers, production and assistance in setting up events. Vida Silver I Forqué Awards I Goya Awards I Platino Awards

TOURISM TECHNICIAN / TOUR GUIDE (SPAIN) 

TURESPAÑA 

Jan. 2020 - Jul. 2021 

  • Events Management Community Manager Investigating and developing new tourism products Information, promotion, and marketing Collection and analysis of statistics Answering inquiries from customer

Educación

MASTER OF EVENTS IN DIRECTION, ORGANIZATION AND PRODUCTION OF EVENTS 

King Juan Carlos University (Spain) 

BACHELOR OF TOURISM IN HOSPITALITY

King Juan Carlos University (Spain) 

BACHELOR OF ARTS IN GRAPHIC DESING 

King Juan Carlos University (Spain)

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