Juliana Gutierrez Salazar

I am a versatile professional passionate about marketing and positioning brands through a creative approach. 

Entelgy Consulting | Customer Operations & Technology | Saas Management |
BusinessTech Consultancy company focused on improving process of transformation and change in organizations through people and technology. 
• Incident and Change operator network dealing with incidents as an EMEA telecoms network technician for Telefonica Spain. 
• Knowledge about the PE (Provider Edge) covering Telefonica’s network. 
• Problem solving of issues and any technical failures through ticketing system for Webex, WAN and LAN networks, performing different TS (Troubleshooting) tests as well as pursuing the RFO (Reason for Outage) once the incident is solved. 
• Worked with clients such as: BBVA, Inditex, Lanxess, Vestas, Kuehne + Nagel. 
• Achieved a customer success rate of 90% through specific customer surveys gathered.
• Analyze and track data through the following tools: SolarWinds, Fast, Remedy, VManage, Cisco Webex and Microsoft Office package.

Marketing - Universidad Rey Juan Carlos