Julia Clotet

A highly motivated person who completed their Secondary Tourism Studies. A passion for continuous learning and professional development. Excellent problem solving and used to dealing with the public always in a professional, polite and efficient manner, also in a telephone manner. With strong communication skills and collaborating as a part of a team.

• 2016-19 Bonatapa restaurant (Barcelona)

Waitress

Worked usually under pressure. Knowledge of problem-solving.
Verified billing and dealt with complaints.

• 2019-20 Nike Official Store (Passeig de Gràcia, Barcelona)

Shop Assistant

Worked in the customer service retail industry and greets customers & answered questions.
Provides assistance and manages inventory. Teamwork skills.

• May-August Aparteasy, apartment rentals (Barcelona)

Reservation Assistant

Strong written and verbal communication skills. Administrative role and dealing with clients. Processing web enquires and liasing with clients via telephone/email.

Knowledge of Microsoft Office. 

• April-August Hostal el Ninot (Barcelona) 

Receptionist

Check in and out of hotel guests Ensuring a great experience of all guests Phone call and e-mail handling
Cash processing

Euroaula Tourism School

Certificate of Higher Education in

Hospitality Management

Relevant Coursework: Financial Accounting and Reception and Booking Department.

2020 - 2022

Institut Carles Vallbona

Bachillerato (equivalent to GCE) 2017 - 2019