Juan Ignacio Arano

Passionate about technology, with a marketing background and eager to transition into the Salesforce Ecosystem, I am a certified Salesforce Administrator pursuing my second certification. Fluent in Spanish and English, I recently relocated from Dublin to Spain, bringing a multicultural perspective. With meticulous attention to detail and a knack for thriving in team environments, I am poised to make a significant impact in the Salesforce industry, combining marketing expertise with comprehensive platform knowledge.

Aug 2021 to Jun 2023 – Trust & Safety QA; Policy & Partnership POC at TikTok| Dublin Ireland

• Managing vendors supporting and coordinating moderators; ensuring team alignment with policies
• Connecting the dots between policy makers, quality control and advisors
• Leading internal team alignment and market calibration
• Onboarding and coaching new Quality Analysts
• Giving feedback and guidance in case of policy misalignments

Key Skills:  Design Reports; Conducting trainings; SQL; Stakeholders Management; Problem Solving and Solution Design

Nov 2020 to Aug 2021 – Trust & Safety Quality Analyst at TikTok| Dublin Ireland

• Reviewing case questions from the team and providing answers based on policy framework
• Controlling quality of content moderators
• Reviewing video content & taking final decision if video is in line with policy
• Flagging grey areas in policy framework

Key Skills: Compliance; Attention to detail; MS Excel; Data Analysis;

Oct 2019 to Nov 2020 Content Review Associate at Accenture| Dublin, Ireland

• Ensured compliance with client policies by moderating and taking appropriate action on social media content
• Maintained a safe community by identifying and removing inappropriate content
• Made informed decisions and escalated issues when necessary to maintain high standards
• Streamlined team operations by designing and updating schedules to align with company and employee needs

Key Skills: Compliance; Attention to detail;

Sep 2022 | Dublin, Ireland
Salesforce Administrator Certification

Mar 2020 to Jun 2020 | Virtual| Buenos Aires, Argentina 
Fundamentals of Pseudocode Programming

Mar 2013 to Jun 2017 | La Plata, Argentina
University Degree in Marketing at School of Economic Sciences of Universidad Católica

Special recognition: Fastest graduate in my year