Janis Abele

I started my carrier at Bite Latvija in Logistics team. As newcomer I started to learn telecommunications industry from the start. I did warehouse inventory, learned Axapta and excel. Ordered third party stock from vendors and issued invoices/debit notes to customers. As my experience grew and I showed good progress, my responsibilities grew. I took charge for Bite Latvija Demo devices, employee devices, loan/swap devices in Bite Latvia stores. Big part of those responsibilities was SOP development. I also started to train our new employees. In 2021 I became After Sales Team manager, and I started to lead my department. My daily tasks included meetings with our partners - service centres, signing agreements and help our partners together grow and reach new heights. I also helped Customer Support team to resolve customer complaints regarding devices that we're selling and issues that they encounter with device warranty and non-warranty repairs. I manage to decrease customer complaints by 52%.

Bite Latvia

• After-Sales service manager|2021-2023

- RMA management

- Customer complaints manager

- KPI tracking

- Team manager

- SOP manager

- Customer care support

• Mobile device manager | 2018-2023

- Manager of processes

- Project leader

- Warehouse inventory

- Internal logistics

- Third-Party logistics

Bachelor in TV and camera operator arts

Courses

"The Leader the doer pt.2" Training Lab, Year 2022

"The Leader the doer pt.1" Training Lab, Year 2021

Netgear Arlo certified technician, Year 2021