Fionnuala Hayward

Well organised, dependable worker with over 20 years customer service and management experience.

Waitress

The Waterfront bar, Costa Teguise (full-time position)

(mar. 2023 - present). 
General waitressing duties. Created friendly, welcoming atmosphere to encourage positive customer experience. Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock. 

Postmaster

An Post, Dublin, Ireland (full-time position)

(Jan. 1999 - Sept. 2022)

Responsible for the day to day running and security of post offices.

Cash handling, receiving and distributing large amounts of cash.

Responsible for hiring, training and managing staff.

Responsible for weekly audits and accounts.

Head Waitress 

Wicklow Heather Restaurant, Wicklow, Ireland (part-time/evening position)

(Aug.2009 - June2019) 

Trained, coached and mentored new staff. 
Helped create a good team spirit and a happy work environment .

Facilitated effective communication between kitchen and waiting staff, including menu updates and process changes. 
Established rapport with customers to elevate their experience and maximise upselling opportunities. 

TEFL Level 5 Certificate, Ireland

Dominican convent, Dún Laoghaire, Co Dublin, Ireland

Loretto Abbey, Dalkey, Co Dublin, Ireland

Holy Child Community College, Dublin, Ireland