Ernest Lazi

As an experienced restaurant manager, I have a proven track record of success in driving business growth and providing exceptional dining experiences for customers. With a strong background in operations, staff management, and customer service, I am skilled in creating and implementing effective strategies to improve restaurant efficiency and profitability.

I am a confident and decisive leader, with the ability to adapt to changing business needs and a strong focus on team development. I have a passion for the culinary arts and enjoy bringing my creativity and innovative ideas to the table.

Restaurant Manager 
Ikos Andalusia 5*. IKOS RESORTS [ 01/11/2021 – 06/11/2022 ] 

City: Estepona - Marbella 
Country: Spain 

Fresco, Italian Restaurant all day a la carte
-Achieving companys goals and keeping high excellent service score, 9,60/10.
-Maintaining staff by recruiting, selecting, orienting, and training employees.
-Received numerous positive comments from guests on questionnaires and online review platforms such as
TripAdvisor for exceptional customer service, attention to detail, and overall dining experience
-Serving more than 550 guests every day.
-Budget control.
-Managing inventory.
-Ensuring guests satisfaction.
-Ensuring a safe, secure, and legal work environment.
-Implemented cost-saving measures while maintaining quality standards.
-Successfully handled customer complaints and resolved issues in a timely and satisfactory manner.
Demonstrated strong communication and problem-solving skills while maintaining a positive attitude and
ensuring customer satisfaction.
Restaurant Manager 

Ikos Andalusia 5*. IKOS RESORTS [ 01/05/2021 – 31/10/2021 ] 

City: Estepona - Marbella 
Country: Spain 

Anaya, Asian Restaurant a la carte, (only dinner)

Restaurant Manager 
Ikos Olivia 5*, IKOS RESORTS [ 22/06/2020 – 15/04/2021 ] 

City: Halkidiki 
Country: Greece 

Anaya, Asian Restaurant a la carte, (only dinner)

Assistant Restaurant Manager 
Ikos Olivia 5*, IKOS RESORTS [ 25/03/2019 – 21/06/2020 ] 

City: Halkidiki 
Country: Greece 
Anaya, Asian Restaurant a la carte, (only dinner) 
Head waiter 
Ikos Olivia 5*, IKOS RESORTS [ 25/05/2018 – 24/03/2019 ] 
City: Halkidiki

WSET LEVEL 2

[ 01/02/2021 – 05/03/2021 ] 
Address: Athens (Greece) 
Final grade: 98% 

5 Day Certificate Of Excellence In Luxury Buttler Services 
The British Butler Institute [ 02/03/2020 – 07/03/2020 ] 
Address: Halkidiki (Greece) 

Restaurant Management 
National and Kapodistrian University of Athens. E-learning. [ 01/10/2018 – 15/02/2019 ] 

Hospitality Management Diploma 
Iek Dimitra [ 10/10/2016 – 01/05/2018 ] 
Address: Volos (Greece)