Cristian Portillo

Bringing over 15 years of experience in the tech industry, I have effectively contributed to global enterprises in government, finance, and industry sectors. My proficiency in delivering exceptional technical support and solutions is fueled by a strong customer-centric approach. I thrive in fast-paced, ever-changing environments, showcasing adaptability, enthusiasm, and a relentless commitment to excellence.

IT Infrastructure & Support Services Manager
Santa Fe's College of Pharmacists (Health Care) - 2019-2023

Technical Lead Specialist - Data Center Infrastructure:

• Oversaw all phases of crucial system projects, guiding them through initiation to sustained operations.
• Drove cross-functional teams to successfully improve operational efficiency by 30% and decrease system downtime by 20%.

IT Support Operations - Help Desk and Service Desk Implementation:

• Enhanced user experience by successfully implementing Help Desk and Service Desk services, resulting in streamlined IT support operations.
• Increased support efficiency by 40% and boosted customer satisfaction by 87%.

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Technical Support Team Leader
Cognizant Technologies/John Deere - 2016-2019

IT Support Manager - Help Desk Operations

• Led 10 Help Desk Technicians to optimize service delivery and achieve a 25% increase in issue resolution efficiency while reducing agent turnover by 80%.

Field Technical Lead - Data Center and Critical Infrastructure

• Managed 24x7x365 operations of Data Center and critical infrastructure, including devices with embedded operating systems and line terminals.
• Instrumental in enabling John Deere to attain 'Top Performers LATAM' accolades by efficiently completing the IT Asset Lifecycle Management Roadmap for fiscal year 2017.
  
  IT Support Manager - Help Desk Operations
• Led 10 Help Desk Technicians to optimize service delivery and achieve a 25% increase in issue resolution efficiency while reducing agent turnover by 80%.

Field Technical Lead - Data Center and Critical Infrastructure

• Managed 24x7x365 operations of Data Center and critical infrastructure, including devices with embedded operating systems and line terminals.
• Instrumental in enabling John Deere to attain 'Top Performers LATAM' accolades by efficiently completing the IT Asset Lifecycle Management Roadmap for fiscal year 2017.

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IT Support Specialist and Functional Analyst
Transatlantica SA Group - 2006-2016

• First and Second Level Help Desk Engineer
• Data Center Maintenance
• Backup and Recovery Engineer with Veeam and IBM Storage Solutions
• Event Monitoring and Continuous Improvement Solutions Development
• Technical Documentation
• Functional Analysis

IT Analist
National Technological University (UTN) - Rosario, Argentina - 2008

Accounting & Taxes Bachelor's degree - Rosario, Argentina - 2002
Incorporated Private School 1192 JdN