Alicia Raffaela

I am a high spirited and hard working individual with over 10 year’s hands-on experience within various customer service and sales roles. I have experience supervising, training and efficiently meeting sales targets whilst maintaining a vibrant and ambitious attitude.  

My most previous role as Cabin crew provided me with the skills to be adaptable, think on my feet and deal with challenging conditions in a calm manner.

I’m also well spoken with a professional manner and I take pride in keeping myself fit and well presented. 

Im also a keen photographer, blogger and self taught digital marketer. 

Im currently seeking a hybrid sales or customer service role, however, I’m open to other roles. I love new challenges and I am able to quickly learn new skills.

Cabin Crew at EasyJet

June 2018 – Current 

Ensuring the utmost comfort and safety of passengers, providing excellent customer service, providing special assistance when needed, dealing  with monetary transactions, serving meals and refreshments, administering first aid when required, following security checks, filling out reports and being available whenever I’m needed for any request whilst always maintaining a friendly professional attitude.

Front of house Hostess / Receptionist at Lookers JLR  – Huntress Group

December 2017 – May 2018 – Temporary agency role. 

I have experience at Jaguar Land Rover & Mercedes Benz. Duties included meeting and greeting clients, serving snacks and beverages, answering telephone and emails.

Sales Manager / Holiday Consultant / Telemarketer at CLC WORLD RESORTS & HOTELS - Mijas Costa, Spain

May 2015 – September 2017 

Planning and pitching luxurious  memberships & selling holidays. Face to face & over the telephone sales. During my time at CLC world I was promoted to Sales Manager where I provided direction, support and motivation to achieve sales targets. I was responsible for solving problems and responding to customer needs. 

Freelance Make-up Artist & Beauty Consultant- London / Sussex /  Marbella, Spain

2014 –  2016

Specializing in weddings, photo shoots, music videos and special events in and around London and Marbella, Spain. I also hired other professionals on a regular basis, organized events, created invoices, built my own website and managed all digital marketing.

Education

•     STCW

-  Personal survival techniques

-  Fire prevention and firefighting

-  First aid 

-   Personal safety and social responsibility

•     Cabin crew attestation

•     TFEL - teaching English as a foreign language

A Levels St Anthonys College - Mijas, Spain

•     Spanish  Grade A*

•     Psychology  Grade B

•     English Grade B 

GCSE

•     Information technology

•     Art

•    English

• Maths 

• Sciences