Alex Banegas

Profesional con mas de 3 decadas al servicio en Buques de pasajero , con mucha experencia en la direccion como Assistant Hotel Director 

               Alex Banegas   (ESPAÑOL)

               Pedro Asua 67 , 1-C Vitoria Gasteiz

Personal Summary

Motivated 54 years Assistant Hotel Director with over 30 several years of experience in the hospitality industry, Energetic self-starter and team builder, Professional in appearance and demeanor. successfully contributing to company profits by improving team efficiency and productivity.

Professional Skills

• Communications
• Organization
• Customer services
• Leader ship
• Decision Making
• Stress Management
• Flexibility
• Teamwork
• Time Management

                                                                           Core Qualifications

• Strategic planning
• Problem-solving
• Customer Focus
• Drive Stress Tolerance 
• Eye for quality and excellence
• Hands On mentality
• Proven leadership abilities and communication 
• Strong organizational and computer skills
• Fluent command of English
• Work over 30 years’ experience on passenger ships
• Fidelio & Microsoft Office

Professional Experience

Company: Celebration Cruise line ----- Period Dec 2014 – Nov 2022 Position: Assistant Hotel Director

• Supervising entire hotel department and motivating crew and management staff. 
• Organizing and conducting check-in and check-out every turn around cruise. 
• Supervising general administrative tasks for all departments with the Division Heads. 
• Handling and resolving guests’ and crew concerns. 
• Holding regular briefings and meetings with all head of departments.
• Ensuring a professional, friendly and courteous service to all guests. 
• Maintaining effective control of revenue and expenditure to achieve optimum financial efficiency. 
• Working to improve the profitability, productivity and efficiency of the Ship Divisions. 
• Handling and resolving Guests’ logs complains and crew concerns also deals directly with those complaints, which require intervention by ship’s management. 
• Ensuring a high-quality service in the accommodation and catering 24/7. 
• Experience in managing large Hotel operations, teams of 800+ staff. 
• Any other duties advised by Hotel Director. 
• Relieving Hotel Director during his absence. 

        Position: Cruise Director  

• Overall supervision of all aspects of on-board entertainment and leisure Guests programme. 
• Management of all cruise staff, musicians, entertainers, lecturers, instructors.
• Maintain effective contact with Guests, ensuring high quality customer relations. . 
• Lead the Cruise Team, rotations, appraisals, development; also training of stage presence, announcements and public speaking. 
• Serve as Master of Ceremonies for numerous high-profile events 
• Create and implement Daily Cruise Program of events and activities 
• Assist with Embarkation and Debarkation every turnaround cruise.
• Lead the cruise staff team schedule and Rotation, check daily Kronos (MLC)
• MC open and close showtime every day.

Company: Ibero Cruceros --- Period: April 2007 - Nov 2014

          Assistant Cruise Director

• Oversaw department budget and prizes inventory.
• Host and MC for numerous Entertainment activities and events. 
• Provided excellent customer service to 2,000+ Guests per cruise. 
• Lead embarkation and debark every turnaround cruise.
• Lead the cruise staff team schedule and Rotation, check daily Kronos (MLC).
• Assume all leadership responsibilities in Cruise Director’s absence.

Company: Dolphin Cruise Line --- Period: March 1992 - Dec 2006

          DJ/ Cruise Staff / Assistant Cruise Director

          Assistant Cruise Director

• Provided outstanding customer Service /Guest experience in both guest relations and entertainment.
• ​Assisted with embarkation and debark, including English and Spanish translation.
• ​Primary host and MC of games and event throughout the entertainment platform.
• Lead the cruise staff team schedule and rotation, check daily Kronos (MLC).
• Assume all leadership responsibilities in Cruise Director’s absence.     

          Cruise Staff

• Attends and hosts events as directed.
• Door for shows every night and backstage help for shows sometimes.
• Engages with Guests daily, activities, trivia’s games, show themes, line dances.
• Assists as necessary in maintaining the Library.
• Debark and embark every turnaround.
• Captain party participation.

           Disc Jockey

• Operating the entertainment equipment in the discotheque.
• Assisting the adult, children and teen cruise staff during the activities organized in the discotheque.
• Adapting the musical content to the tastes of the Guests present, with regard to the song lists required and their proper mixing.

EDUCATION 

Institute Tridentino, High School Diploma Northern English School, English Translator (both read and spoken) Miami International ships, Miami Florida, Lic Administration and Tourism (Public Relations Degree in Hospitality Management. Strong F&B Background Shipboard experience, good exposure to leading a team with a strong land based managerial background in a luxury environment.