Alejandro Franco Noguera

Graduate in Psychology with public experience, IT Support, teamwork management under behaviourist models, Enterprise Social Networking and Human Resources.

First Line Analyst Airbus DS Spanish and English
Computa Center (Getafe, Madrid) | Feb 2022 - Present
Service Desk (Feb 2022 - Aug 2022):
• Spanish and English customer telephone service and incoming call filter.
• IT Support.
• System and device use help desk.
• Client problems and requests solving.
• Incident detention and resolution under the protocol.
Basic user administration (Aug 2022 - Present):
• Requirement management.
• Different software use for Airbus defense support.
• Multiple type data access, user licensing and files review.
• Software, Hardware and Security Patches update and installation.
• Use of performance monitoring tools and techniques.
• Harware failure and software bug diagnose and solution.
• Developement and management in Data Base Management System.
• Supervision, management and planification in teamwork tasks.

Psychology Research Student at Labplex
• Information record and Data Analysis.
• Research tool developement.
• Human Resources.
• Functions and improvement integration seeking eficiency and productivity.
• Monitoring and coordinating team activities.

Production assistant
Maruja's Entretainment (Sevilla) | Jun 2015 - Sep 2016
• Telephone customer care and email support.
• Creative proposals in order to optimise content strategies in social
networks.
• High quality customer service.

Psychology graduate
University of Huelva | Sep 2016 - Jun 2020

• Driving license and my own vehicle.
• Nexthink support tool 10 hour official
  training
• C1 English level certificate.