Swedish Speaking Part-time Customer Service Agent - Malaga, España - Nordic Jobs Worldwide AS
Descripción
Posted 09 April 2024LocationMálaga
Discipline Customer Service
Reference37404
Viktor Söderström
**_We are looking for Scandinavian speakers to work Part
- Time Remote in Spain_**The mission of the team seeking this role is to provide worldclass support to customers for a growing startup.
NOTE:
_You must have an EU-passport or a permanent residence permit in Spain_
Responsibilities
- To contribute individually, and as a team member, to demonstrate excellent Quality and Productivity standards that meet, or exceed, client requirements.
- To provide users with solutions through informationgathering, analytical troubleshooting and query research
- To deliver a highquality, smooth, unique and flexible customer experience.
- To protect confidential and sensitive information and materials
- To demonstrate excellent attendance and punctuality
- To operate with honesty, integrity and transparency in all aspects of the work.
Duties
- To proactively contribute to the achievement of agreed Service Levels
- To complete all training requirements deemed appropriate for the role, at induction and ongoing.
- To perform any other ad hoc tasks as required for the execution of the client contract.
Essential Competencies:
- Excellent communication & interpersonal skills, and highly customerfocused
- Excellent organizational skills
- Quality focus and Policy adherence
- Analytical skills and a keen focus on problemsolving; goal
- Understanding of, and continuous contribution to, team success
- Flexible, innovative & adaptable to a wide range of topics and tasks
- Ability to efficiently work to specified project delivery deadlines
- Proficiency in Microsoft Office suite
- Excellent attention to detail
- Must be a good team player
- Excellent time management skills
Essential Skills and abilities:
- Leaving certificate, or equivalent, and a minimum of 12 months' Customer Support experience
- Business qualification desirable
- High fluency in Danish and in English, with excellent comprehension (verbal and written), spelling, grammar and punctuation.
- Ability to deliver information at customer's knowledge level in an understandable manner
- Ability to function in a fastpaced environment
- Strong interpersonal skills, with an ability to think independently and follow through effectively
What's in it for you:
- work for an exciting startup
- Scandinavian work mentality
- Support with registration in Spain
- Growth opportunities
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