Resort Customer Helper - Barcelona, España - Jet2 and Jet2holidays

Jet2 and Jet2holidays
Jet2 and Jet2holidays
Empresa verificada
Barcelona, España

hace 3 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción
Permanent Intermittent

  • 20 Hours

Salary

  • Excellent

Country

  • SPAIN

What you will be doing...
We have fantastic opportunities to join our
Jet2holidays Team as a
Resort Customer Helper (Overseas/Holiday Representative) for
Summer 2023 in
Sitges


Our Resort Customer Helpers are
present during our customers holidays to
Take Responsibility of any queries or problems they may face through delivering exceptional customer service at all times.


What will you do in the role?


Reporting to the Resort Team Leader, you will
Work as One Team with internal & external stakeholders to deliver
VIP industry leading Customer Service to our all-important customers.

You will be provided with fantastic training to ensure you:

-
Create Memories for our customers by recommending local experiences and attractions to match their needs

  • Take ownership of any customer queries or problems quickly and effectively, logging these using our inhouse
    digital systems
  • Maximise the branding opportunities within our hotels and in resort
  • Are the face of
    Jet2holidays during scheduled hotel and airport visits

What are the key skills / experience you'll already have?

  • A genuine passion for your destination and delivery of outstanding
    customer service at all times
  • The confidence to handle a variety of customer facing situations and make considered decisions in tight timeframes
  • A naturally
    positive and
    friendly personality, as well as the determination and resilience when working with customers
  • The
    flexibility to quickly adapt to changing situations
  • An organised approach to work and confidence in using multiple digital systems

What can we offer you?
We have been recognised as one of the Top
50 Best Places to Work in the UK on
Glassdoor and offer our valued colleagues a range of benefits including:

  • Fully paid training, uniform & IT equipment
  • Local employment contract
  • Competitive salary, with annual pay review
  • Weekly time off
  • Monthly 11 meetings with the Resort Team Leader
  • 45 days holiday entitlement per annum (including Public Holidays)
  • 3 x salary life assurance
  • Generous Discretionary Profit Share Scheme
  • Recommend a Friend bonus scheme
Our Resort Customer Helpers working hours are rostered in line with our customer needs.

As such, you will have a flexible approach to work with scheduled hotel and airport visits including early starts, late finishes, split shifts & weekend working.


As we employ on local employment contracts, ideally you will already hold full
right to work
documents for Spain and be living in the destination or willing and able to source your own
accommodation and
required documents.


Due to the level of travel required in the role, you will already be a
driver with access to your
own vehicle which you are able to use for work purposes.


Travel expenses will be reimbursed.

We offer an
excellent remuneration package with
fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting, forward-thinking business.

We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.


Division

  • Jet2holidays

Careers With Us

  • Holidays Operations

Careers Dept

  • Overseas roles in Destination

Careers Team

  • In Resort

Business Area

  • Jet2holidays

Team

  • Overseas
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