Helpdesk Agent - Santa Cruz de Tenerife, España - Grupo Crit

Grupo Crit

Empresa verificada

Santa Cruz de Tenerife, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Descripción:

Do you speak native Dutch? Do you speak English level B2-C1? Do you have customer orientation?

Do you live in Tenerife? Then this job offer is for you

We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.

Responsibilities

Identify, evaluate and prioritize customer problems and complaints.
Analyze customer problems and formulate plans of resolution.
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
Evaluate new services, processes and technologies introduced at the helpdesk.
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
Work with departmental staff to promote, develop, and maintain strong customer service values.
Escalate unresolved issues to support leads, designated (Client) service group.

Requirements:

Mandatory languages (fluent): Main language (Dutch) + English

Valuable:
upper intermediate Spanish

Basic PC Skills
Good communication skills
Availability to work in shifts: 7x24 (40 hours per week 5 days per week)

Rotating hours:

7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.

Advanced experience in

Organization Development:
Service Orientation, Insight, Proactive Cooperation

Baic understanding of the principles, theories, and practices of group dynamics and/or team development
Basic Business Development:, Results Focused, Initiative
Customeroriented

We offer:

Contract through temporary agency and wide possibilities of job stability

Full day of 40h per week from Monday to Sunday (5 working days)

Good work environment, and development in a multicultural and dynamic environment

Requisitos: