Dutch Customer Service - Barcelona, España - ADM Value Barcelona

ADM Value Barcelona

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Job Title:
Customer Service Agent

Location:
Barcelona

Department:
Dutch Customer Service

Job Summary:

As a Customer Service Agent at ADM Value for one of our clients, you will play a vital role in ensuring our guests have a memorable and enjoyable experience during their stay.

You will be responsible for assisting guests with inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities:

Guest Assistance:

Provide recommendations and information about Center Parcs amenities and services.

Issue Resolution:

Effectively address guest concerns and complaints, striving for a swift and satisfactory resolution.
Collaborate with other departments to resolve guest issues promptly.

Reservations:

Assist guests in making reservations for accommodations, dining, and recreational activities.
Ensure accuracy in reservation details and billing information.

Documentation:

Maintain accurate records of guest interactions and issues using the company's CRM system.
Prepare reports on customer service metrics as required.

Teamwork:

Collaborate with colleagues in various departments to deliver a seamless guest experience.
Participate in training and development programs to stay updated on Center Parcs offerings.

Customer Feedback:

Actively seek and encourage guest feedback to continuously improve services.
Monitor online reviews and respond professionally and promptly.

Qualifications:

Native Dutch, high level of english.
High school diploma or equivalent. A degree in hospitality or a related field is a plus.
Previous experience in customer service, preferably in the hospitality industry.
Strong communication and interpersonal skills.
Excellent problemsolving abilities.
Proficiency in using customer relationship management (CRM) software.
Ability to work flexible hours, including evenings, weekends, and holidays.

Attributes:

Friendly and approachable demeanor.
Patience and empathy when dealing with guest concerns.
Strong attention to detail.
Ability to work in a fastpaced environment.
A passion for delivering outstanding customer service.

Benefits:

Competitive salary.
Opportunities for career advancement within ADM Value.
Comprehensive training and development programs.
Employee wellness programs and benefits.
Mondays to Fridays from 9 to 6pm.

Job Types:
Full-time, Temporary

Contract length: 6 months

Salary: 22,500.00€ - 22,600.00€ per year

Posibilidad de trasladarse/mudarse:

Barcelona:
Desplazarse al trabajo sin problemas o planificar mudarse antes de comenzar a trabajar (Obligatorio)

Experiência: