Team Leader- Accertify Strategic Risk Services - Madrid, España - Amex

Amex
Amex
Empresa verificada
Madrid, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

You Lead The Way. We've Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.


Accertify Strategic Risk Services


Accertify is a wholly-owned subsidiary of American Express and a leading provider of digital identity, fraud prevention, and chargeback management solutions to merchant customers worldwide.

Accertify's suite of products and services helps e-commerce companies grow their business by driving down the total cost of fraud, simplifying business processes, and ultimately increasing revenue.

Our Fraud Analysts help facilitate Accertify's overall mission of delivering exceptional digital experiences by researching and decisioning on high risk e-commerce transactions for Clients across all industries.

If you're interested in working on a top performing fraud team, then this is the job for you Strategic Risk Services started as a team of 8 in 2009 and has quickly grown to a team of 150+.

Our growth is due to overwhelming commitment to meet and exceed Client expectations.


Job summary:


Essential Duties and Responsibilities:


  • Lead teams of fraud specialists responsible for supporting multiple Client accounts
  • Conduct regular quality assurance assessments to evaluate fraud specialist performance
  • Create personalized development plans and deliver regular coaching or performance feedback
  • Perform initial rootcause analysis for any observed changes in Client environments
  • Utilize Interceptas reporting capabilities to build, analyze, and measure specialist success
  • Create and maintain Clientspecific reference materials and training resources
  • Identify and communicate possible enhancements to Client's fraud strategy
  • Ensures high workforce moral and job satisfaction
  • Coordinate proper crossClient coverage and successfully adapt to volume fluctuations in order to exceed Client service level agreements

Experience and Qualifications:


  • Fluency in English
  • Experience managing teams
  • Ability to work rotating shifts that include days, weekends, holidays, as needed for shift coverage
  • Passionate about developing new talent and leveraging existing talent to exceed Client expectations
  • 3+ years' experience in ecommerce fraud prevention with strong understanding of payment risk principles including techniques or platforms used to mitigate ecommerce fraud
  • Familiarity with leading/supervising a team using SMART goal strategies is preferred
  • 1+ year Interceptas experience is preferred
  • Confidence making instinctual business decisions with little or no direction
  • Strong internet research, Microsoft Office, and overall computer skills
  • Enjoys working in a fastpaced, rapidly changing environment with the flexibility to manage competing priorities.
  • Bachelor's Degree is preferred

Why American Express?
There's a difference between having a job and making a difference.

Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.

We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.

And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don't make a difference without it.

Don't live life without it.

Talk to our people and you'll find out what we're really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you'll hear. It's our culture that makes American Express an outstanding place to work, and a big part of why we regula
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