IT Helpdesk Administrator - Palma de Mallorca, España - OMNIACCESS

OMNIACCESS

Empresa verificada

Palma de Mallorca, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Description:

Description

Responsibilities

Provides technical assistance to the corporate users.
Complete troubleshooting through diagnostic techniques and root cause analysis.
Administer Windows Active Directory.
Manage internal network (Switches and APs).
Executes onboarding tasks of new employees.
Maintains stock and manages inventory of IT assets.
Identify and suggest improvements to procedures.
Continuously learn and enhance technical knowledge. Improve IT documentation by creating manuals, articles and keeping those up to date.

We offer

Being part of a very technical and dynamic team, always interested in improving customer service and employee satisfaction and where engineering excellence is necessary
Continuous training and possibilities for further growth as the company expands.
Be part of an international team from diverse backgrounds that appreciates diversity and is based in a Technology Business Park in Palma.
Flexible working hours policy.
Breakfast, highquality daily lunch at a very low cost, fruit and snacks all day long.
Every Thursday you will have a free lunch with your colleagues. Gym and game room at your disposal.

Expectations
In the first month

Understand the onboarding/outboarding process and execute it with assistance. Manage lowpriority tickets independently.

In the first 3 months

Manage the infrastructure of Active Directory, ability to resolve tickets by its own and provide assistance at the departamental projects.

In the first 6 months

Achieve full autonomy in operational tasks and demonstrate the ability to execute project tasks independently, collaborating with other team members.

Requirements:

Desired knowledge and skills

Expertise with Microsoft Desktop Systems.
Scripting with PowerShell or other languages.
Experience with Windows/Linux server administration.
English knowledge to communicate in a business environment.
Ability to interact and communicate effectively with both technical and nontechnical personnel
Experience with and knowledge
Degree in IT Systems and Networking or equivalent.
Administration of Microsoft 365 and on premise Active Directory.
3 years' experience as a help desk technician or other customer support role.
Good understanding of computer systems٫ mobile devices٫ and other tech products.
Ability to diagnose and solve technical issues.

Desired qualifications

Desired attitudes

Excellent communications skills.
Be a positive person, able to work with others, achieving a common goal.
Have a passion for technology.
Has initiative, takes ownership and is selflearner
Organized and disciplined, able to work with complexity and uncertainty.
Willing to add her/his views and ideas inside a diverse group that wants always to improve.
Feeling accountable for the work and the results done by you and your teams being able to take responsibility in other areas further to her/his own one.
Take care of others as part of the overall OmniAccess team.