Technical Application Scientist Ii - Madrid, España - Thermo Fisher Scientific

Thermo Fisher Scientific

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.

Your work will have real-world impact, and you'll be supported in achieving your career goals.

Location/Division Specific Information

The Technical Application Specialist II is part of the Life Sciences Solutions Group (LSG) which is one of six groups within Thermo Fisher Scientific and is an important contributor to the company's total value proposition.

With an innovative and broad life sciences portfolio, a strong presence at bench, outstanding web and e-commerce channels, industry-leading on-site supply center coverage and one of the most technically experienced sales and support teams, LSG brings incredible core strength to the broader company.

How will you make an impact?
The Technical Applications Scientist II takes ownership for providing pre
- and post-sales technical support of Thermo Fisher Scientific Nalgene/Nunc consumer and laboratory plastics products directly to customers and field personnel, as well as relaying feedback to the organization.

What will you do?

Provide support on technical issues by using all available resources and collaborate with various experts within our organization to tackle issues or problems when warranted.
Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement.
Gather commercial and technological trends and convert them into technical tips, create FAQ's and work on troubleshooting guides.
Recommend changes to our knowledge databases, websites, and other companymanaged resources of technical information.
Present technical updates to colleagues and contribute to our department meetings.
Participate in additional special team or individual projects.
Perform other related tasks as opportunities arise.
A minimum of travel may be required for the position.

How will you get here?

Education

Minimum Qualifications:
B.S., B.A. or M.S. in life sciences or chemistry or a similar field.

Experience

210 years laboratory experience.
Prior experience in customer service or a customer facing role is a strong plus.
Fluency in French and English is a requirement. Additional languages are an asset.

Knowledge, Skills, Abilities

Proven ability to quickly learn large amounts of new, complex technical information.
Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
Ability to balance multiple tasks while ensuring timely and accurate completion.
Problemsolving abilities and a natural curiosity.
A minimum twoyear dedication to Technical Support is required due to the extensive upfront training needed to fully support our expansive product line.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain
5 reasons to work with us.

As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Does this sound like something you are interested in?

Applications will be reviewed constantly and the position will be filled once we find the suitable team member.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status._