Customer Representative - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Customer Service/Support

Location

Barcelona, Spain
Language
German***
Description:In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is hybrid in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.

We're on the lookout for a
Customer Representative (German-speaker) - Hybrid - Fashion Industry to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's real career and personal growth potential.

In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role
As a
Customer Representative on our team, you will:

Solve any kind of customer's doubt or complain regarding our Client
Log call details onto call management systems and provide response and resolution within SLA
Escalate potential service issues
To follow all the processes and procedures of the project
Provide cover for other Agents in their absence, either within the same team or across teams
Ensure contractual SLA is maintained

Concentrix is a great match if you:

Are proficient or bilingual in German plus an advanced level of English
Are goal and customer service oriented
Have a good disposition to work in a customer service environment

What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:

Full-time 39 hours/week temporary contract: rotative Monday to Friday 11:00 to 20:00 and Saturday 09:00 to 18:00
Salary euros gross/year + up to 1400 euros gross/year in bonus
Central location in Barcelona and possibility to work from home some days
Bringafriend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes

Reimagine the best version of you

Concentrix is an equal opportunity employer

**RRQ GERMANY