Agent Support Analyst - Poligono Industrial Alcobendas, España - Ria

Ria
Ria
Empresa verificada
Poligono Industrial Alcobendas, España

hace 3 semanas

Isabel García

Publicado por:

Isabel García

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Descripción
1.

Analytics and Reporting:

  • Manage and consolidate data from various sources to generate comprehensive reports on agent performance, market trends, and competitive analysis.
  • Utilize advanced analytical tools, including Excel and Power BI, to extract valuable insights from data.

Competitive Analysis:

  • Conduct indepth competitive analysis by researching and monitoring industry competitors.
  • Analyze competitors' pricing strategies, market share, and customer base.

Agent Relationship Management:

  • Serve as point of revenue support for agents, addressing their concerns, and providing datadriven solutions to improve their business in terms of commissions, rates and/or transactions required.

Market Research:

  • Continuously monitor the market and track changes in exchange rates, identifying potential effects on agent activity.
  • Analyze market trends to recommend strategic adjustments.

Performance Evaluation:

  • Regularly assess agent satisfaction with the company's (revenue) and identify areas for improvement. (CC, RA, Fx)

Geospatial Analysis:

  • Utilize tools such as Google Earth to map the locations of key agents and their nearest competitors, optimizing exchange rates to benefit agents.

Reporting and Action Planning:

  • Generate periodic reports for management, providing insights into daily production, agent performance, and geographic trends.
  • Collaborate with stakeholders to develop action plans for business development based on the data analysis.

Exchange Rate Optimization:

  • Collaborate with agents to improve exchange rates, comparing them with competitors and considering factors such as distance and agent potential.
  • Desirable, but not mandatory bachelor's degree in Finance, Administration, or Economics.
  • Previous experience in sales and/or customer service will be a plus.
  • Strong analytical skills with proficiency in Excel and desirable Power BI.
  • Understanding of exchange rate management and its impact on business activities.
  • Strong aptitude for negotiating with agents, understanding their needs, and finding mutually beneficial solutions.
  • Excellent verbal and written communication skills, essential for conveying value propositions and building strong relationships with agents.
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