English Speaking - Valencia, España - Webhelp

Webhelp

Empresa verificada

Valencia, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Advisor

Location

Valencia, Spain
Language
English***
Description:
Why join us?

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for an
English speaking - Customer Representative to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you
You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

Fulltime contract, 39 hours/week: Monday to Friday 10:00 19:00.
Salary offer: 17,923 Euros gross/year + bonus up to 1,200 Euros gross/year.
Great office location in Valencia.
Friends hunting (referral) bonus.
Full paid training about the company and the project you will be working on.
Career development program and specialized courses.
Opportunities for a career abroad through the Webhelp International Mobility Program.

What you'll experience at Webhelp
As a
Customer Representative in our team, you will:

Escalate potential service issues. To follow all the processes and procedures of the project.
Ensure contractual SLA is maintained.
Provide cover for other advisors in their absence, either within the same team or across teams.
Liaise with Supervisors/ Mentors on specific projects where requested.
Understand and comply with administrative duties including holiday, sickness, and overtime forms in a timely and accurate manner.
Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

We'll be a great match if you:

Have a native level of English language.
Have a good disposition to work in a customer service environment.
Have customer care skills ability to listen to and understand the customers' needs.
Possess basic sales skillsUpselling and crossselling.
Come with the ability to take ownership of, and progress calls to resolution or to escalate call to resolution.
Share our values of commitment, unity, integrity, recognition, and WOW.

Don't meet every single requirement?

Who we are
Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

If this sounds like you, join us at Webhelp

Webhelp is an equal-opportunity employer

RRQ UNITED KINGDOM