Partner Support Representative - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Location

Barcelona, Spain
Language
German***
Description:For one of our clients, a uniquely inventive, technologydriven enterprise focused on the development of highperformance têxtiles, Webhelp Spain is looking for friendly and outgoing individuals, service minded and eager to support other people.

Moreover, our future employees need to have an optimistic attitude ready to go the extra mile to provide excellent customer service support.

Responsibilities

Contact Management

Always provide first class customer satisfaction and do whatever is necessary to support our B2B partners following the provided guidelines.
Handle incoming B2B contacts, log contact details onto customer tracking systems and perform follow ups according to procedures.
Ensure correct presentation of the Client's corporate and brand identity in all interactions.

Knowledge Management

Attend all trainings to prove expertise and understanding of all topics relevant to the service.
Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the Client if not within WEBHELP's guidelines
Enrich and localize the knowledge database from new incoming contacts

We offer:

Fulltime (39 hours/week) and longterm contract
Salary: Euros gross/year + up to 3.000 Euros gross/year in bonus
Working hours: Monday to Friday, from 09.00 to 18.00
Career opportunities.
Opportunity to join our international team.
Start date: Immediate
Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Requirements:

Language Skills

Soft Skills:

Selfmotivated
Team player
Active listening/comprehension skills
Supportive person
Outgoing and open minded
Very good written skills
Customerfocused attitude
Goal oriented attitude
Time management skills
Minimum knowledge Office pack + Keyboarding skills
The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ GERMANY