Services Ib Leader - Zamudio, España - GE Renewable Energy

GE Renewable Energy

Empresa verificada

Zamudio, España

hace 6 días

Publicado por:

Isabel García

beBee Recruiter

Descripción

Job Description Summary:

Reporting directly to the Service PL Leader, the Services Installed Base (IB) Leader is a key member of the Services Product Line team.

It has advanced technical expertise on GA Installed Base and Servicemax operation, as well as a global view on the Life-Cycle Management of GA products and system solutions (service bulletins, product advisories, FW/HW versions, obsolescence notifications, product recalls), to support the GA regions worldwide on producing health reports and recommendations for Products and Systems upgrades to customers, identify R&D needs to address the accessible IB, increase data quality of the IB database and create processes to simplify IB data acquisition.

Be accountable for managing GA PAC Installed Base (IB) world-wide.

The Services IB Leader will be responsible for:

Maintenance of SAP and Oracle accurate Products & Systems orders/sales data mapping into Servicemax
Use historical database to identify the evolution of IB retrofit needs and stablish development priorities to cover gaps.
Provide both external and internal timely, accurate, professional reports
Define and support with processes for information management relative to Installed Base data
Identify and develop solutions that simplify and optimize IB data acquisition from different sources (e.g. ERP, customer, technical support, regional operations, site audits)
Create and maintain processes for legacy information uploads for Products and Systems into Servicemax
Ensure data quality in Servicemax
Support and Train regional teams (TAEs & SAEs) on producing products and systems health reports and upgrade recommendations
Lead projects to grow LCM orders, e.g. _Everyone is a Salesperson_
EHS Leadership, conduct work in compliance with applicable regulations and encourage accurate employee safety practices.

Basic Qualifications/Requirements

Bachelor's Degree in Engineering, or related discipline from an accredited university or college and /or equivalent experience.
Strong knowledge on Salesforce, Servicemax and Big-Data Analytics
Organized, very rigorous, very attentive to details, data quality
Strong team player
Ability to organize, prioritize and achieve milestones and deliverables
Demonstrated experience in autonomous problemsolving
Demonstrated capability to communicate clearly at technical level either orally or in writing including effective presentation skills
Fluent level in English. Other languages valued (French, Spanish)

Desired Characteristics

Excellent interpersonal and communication skills with a strong customer focus and ability to cooperate with the different departments
A rigorous team working approach, good communication and interpersonal skills with a high level of selfmotivation, flexibility and selflearning aptitude
Must be a motivator, selfstarter and dedicated team player with a sense of urgency and an ability to work to tight deadlines
Excellent verbal and written communication skills

Additional Information:

Relocation Assistance Provided:
No