Customer Service Sales Representative - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

Location

Barcelona, Spain
Language
Swedish***
Description:Are you enthusiastic about creating memorable experiences? Then come join us at
Concentrix and work with energetic people who strive to enjoy every day.

We are looking for a
Swedish-speaking Customer Service Sales Representative (On-site) to join one of our exciting projects.

What we offer you
You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

Full time 39 hours/week temporary contract: Monday to Friday 9:00 to 18:00
Salary: euros gross/year up to euros gross/year
Great office location in Barcelona
Friends hunting (referral) bonus
Full paid training about the company and the project you will be working on
Career development program and specialized courses

What you'll experience with us
As a
Customer Service Sales Representative in our team, you will:

Outbound calls when necessary to solve issues with customers and different internal business units
Quote creation and follow up with cross selling / up selling and a proactive and service attitude
Ensuring personal knowledge of the Store portfolio and Post sales process ́s are maintained
Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations

We'll be a great match if you:

Have a proficient or bilingual level of Swedish and advanced English
Have, minimum, 1year relevant experience
Have strong communication, customer facing and customer care skills
Have knowledge of sales techniques (up/crossselling, objection handling, etc)
Are achievement and target oriented, customer driven and motivated to work in sales
Have IT knowledge and technical understanding
Have real capability to listen to customers
Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs

If this sounds like you, join us

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short:

You will be joining over passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

**RRQ SWEDEN