New Balance na - Barcelona, España - CPM International

CPM International
CPM International
Empresa verificada
Barcelona, España

hace 3 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

Our Client:


New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style.

Each international team member plays an important part in supporting the company to share these values with our customers worldwide.

We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.


We Care:

Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.


We ́re Curious:
Proactive approach to problem-solving and a "can do" attitude.


We Achieve Together:
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.


What will you be doing?:


  • Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
  • You can put yourself in our customers' shoes, analyze their problems and offer them individual solutions
  • Developing a sound understanding of the products and services offered by our client
  • Becoming an expert on all things New Balance
  • Embrace our company values and act as a brand ambassador

Requirements:


What skills & experience will you bring to us?:

  • A fluent level of
    English with exceptional grammar and spelling skills
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail A professional outlook and proactive approach to problem solving

Benefits

What do we offer?:

-
Start date: 7th of May
-
Contract: Temporary (3-month contract with 1-month probation period)

-
Part-time: (25 hours/week)

-
Working days/Hours: Rotative schedule between Monday to Sunday from 10:00pm to 3:00am

-
Salary:€11.538,46 gross/year

-
Incentives: Top performance incentives

-
Holidays:24 calendar days per year
-
Paid bank holidays + 1 extra day in lieu:


  • Hybrid:3 days per month from the office / training / events / meetings / rest from home
-
Training: 8 days from the office from 3pm to 10pm
-
Office location: Barcelona (La Sagrera)


Other Benefits:


  • Bestinclass
    people engagement activities and programs:
  • Ongoing
    training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
-
Employee Assistance Program
  • Free, confidential, and impartial guidance and support
-
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation

  • New Balance online
    discounts 30% off
  • Option to signup for
    Discounted Private Health Insurance:



  • Referral Program

  • Bring a friend and get a referral bonus.
  • Access to LinkedIn specialised
    training & courses.

Who we are:

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.


CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.

We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.

**#wecare#wearecurious#weachievetogether
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