Escalation Manager - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Location

Barcelona, Spain
Language
English***
Description:
Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for
Escalation Manager **to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you
You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

Fulltime contract, 39 hours/week: Rotative Weekend and rotative late shift finishing at 18h30 or 19h00
Competitive salary and performance bonus
Great office location in Barcelona
Friends hunting (referral) bonus
Full paid training about the company and the project you will be working on
Career development program and specialized courses
Opportunities for a career abroad through the Webhelp International Mobility Program

What you'll experience at Webhelp
As an
Escalation Manager in our team, you will:

Manage customer escalations, triaging highly sensitive customer support issues being POC with engineers and customer contacts
Facilitate creation of Escalation Root Cause Analysis(RCA) for any incoming customer escalations
Track and provide updates on Customer Escalations
Outreach customers to retrieve first hand feedback from customers regarding case resolution and overall experience
Be part of the Daily P1 & High Risk Case Review Process for Vendors
Weekend Overhead coverage

We'll be a great match if you:

Are native or proficient in English
Have excellent organizational and timemanagement skills as well as communication and listening skills
Are able to adapt to a fast paced, dynamic work environment
Are proactive and well organized
Share our values of commitment, unity, integrity, recognition, and WOW

Don't meet every single requirement?

Who we are
Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

If this sounds like you, join us at Webhelp

Webhelp is an equal-opportunity employer
**RRQ UNITED KINGDOM