Ms Services Technician - Vigo, España - NTT Ltd.

NTT Ltd.

Empresa verificada

Vigo, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The primary responsibility of the Services Technician is to engage with clients and assist with faultfinding and break/fix function at lower levels of complexity.

They are methodical and demonstrate problem solving skills in trouble shooting hardware and software solutions. At times, they may be required to assist with the installation of new hardware and software. Working with Technicians, they test installations and assist with fixing performance issues of installed software, escalating problems where applicable.

Working at NTT

Stakeholder engagement:

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Internal: engage with internal support engineer team

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External: clients

Value Chain Linkage:

Service Operations
Service Transition

Skills and attributes:

Support Services
Investigation and resolution of technical problems, assisting with faultfinding and break/fix function and new installations.

Service Level Management
Assists in monitoring and logging the actual service provided, compared to that required by service level agreements.

Customer service support
Assists with receiving and handling requests for service, following agreed procedures. Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records.

Systems installation / decommissioning

Following agreed procedures, performs simple installations, replaces consumable items, checks correct working of installations, and documents and reports on work done.

Strong adherence to process and work instructions
Good communication skills with internal teams with patience and focus on the job at hand
Displays initiative and attention to detail
Good team player, ensuring a quality solution for the client
Ability to cope well under pressure in a constantly changing environment
Display a willingness to persevere with difficult tasks
Display a willingness to learn
Displays personal motivation and a positive attitude

Work Outputs:

Ensure operational hardware/software

Investigate and resolve problems

Provide routine maintenance
The Services Technician carries out routine server and network maintenance tasks. They setup and maintain back-up systems for desktops and file servers. They ensure the functionality of packaged non-proprietary software.

They assist with ensuring that standards and protocols are adhered to including ensuring the functionality of and updating virus software.

Provide training and support
At times, Services Technicians may be required to assist with end user training and support and education.

Next career steps:

Senior Services Technician
Service Desk Coordinator
System Administrator

Education required:

Diploma / Matric

Certifications required:

A+
N+
MCSA
ACE
MCSE
Working towards obtaining industry (technology and product) certifications

Work experience required:

1 year work experience relevant to specific field in a related environment
Client engagement and service experience

What will make you a good fit for the role?

Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

A career at NTT means:

Being part of a
global pioneer where you gain exposure to our Fortune 500 clients and worldleading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of
cuttingedge technology backed with a 150year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.

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Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.