Technical Support Representative - Madrid, España - AlignTech

AlignTech
AlignTech
Empresa verificada
Madrid, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

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Descripción

Join a team that is changing millions of lives.


At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.

We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.

Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

Ready to join us?


About this opportunity

In this role, you will

  • Provide Remote Desktop support to Customers. Communicate with customers and distributors in a polite, professional and friendly manner.
  • Communicate technical issues in a easily understood manner.
  • Work within specified service level agreements for response and issue closures times.
  • Provide general knowledge of company products and offerings. Contribute to and maintenance of the shared team knowledge base and procedures. Identify process and other improvements within the department.
  • Work with company support teams and Distributors across EMEA. Escalate issues to other teams or management as required.
  • Train new team members or members of other departments on topics related to Technical Support. Participate in special projects and/or training when requested.

In this role, you'll need

  • Minimum of 1 to 2 years of software/hardware help desk and/or front line customer service experience.
  • Proficient personal computer skills including Microsoft Office (Word, Excel), electronic mail (Microsoft Outlook), record keeping, routine database activity, etc. Refer to Technical qualifications section for more detail.
  • Excellent communication skills in Spanish and English.
  • Good Portuguese language skills
  • Knowledge of Apple Macintosh is a plus A good understanding of and ability to troubleshoot Internet Browsers and configurations (Internet Explorer 8,9,10 mandatory. Knowledge of Chrome and Safari) A basic understanding of networking concepts. A good understanding of and ability to troubleshoot MS Windows Operating Systems
  • Experience working in the Healthcare, Pharmaceutical or Medical Device industry is desirable, but not requiered

Sound like a good fit?
Great Click the "Apply" link to let us know you are interested.

Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family.

Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.


About Align
Align Technology is a publicly traded medical device company that is

transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.

Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our

Applicant Privacy Policies
***for additional information.


Global Diversity Statement:


At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees.

As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees.

We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.


Equal Opportunity Statement
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