Senior Product Manager - Madrid, España - Sinch

Descripción

At Sinch, we pioneer the way the world communicates. Our multi-channel engagement platform enables brands to acquire, engage, and retain customers through meaningful conversations.

This role gives you the opportunity to shape the future of customer engagement experiences by building an extraordinary multi-channel conversational Inbox, enabling 10s of thousands of users to have 1:1 conversation effectively and successfully.

It is tightly integrated with our campaign, bot, and automation services in a seamless user experience that we have exciting plans to transform and innovate on even further.

Responsibilities:

• Develop and refine the product strategy, aligned with overall vision, objectives, and market demand.
• Own and drive the creation and execution of a comprehensive product roadmap, prioritizing features and enhancements to expand customer base and deliver maximum value to users.
• Accountability of the full product lifecycle, from insight, to discovery, implementation, and release, ensuring highquality, highvalue, timely deliveries.
• Continuously evaluate market trends, user feedback, and technical advancements to influence and guide your plans.
• Build strong relations with your counterparts in engineering and design, and closely collaborate with other product teams, sales, marketing, and support.
• Establish key metrics and regularly analyze product performance to optimize features, address issues, and drive continuous improvement.
• Effectively communicate and articulate product plans, priorities, progress, and challenges to collaborators at all levels

Please submit your resume in English


Requirements:

• You have a very good understanding of the needs of a support agent and what is important when running a customer service organization.
• You have several years of experience in a product management role, with a consistent record of successfully leading a usage intense SaaS product.
• You are a strategic thinker and a creative problemsolver that gets things done.
• You dare to take decisions and make hard prioritization.
• You are a skilled communicator and collaborate well across teams and organizations.
• You are technical enough to collaborate well with the engineering team and make informed product decisions.
• You draw insights from data, and you leverage metrics to influence your decisions.
• Fluent English.

Benefits:

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life.

We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.

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