Field Service Engineer - Vitoria-Gasteiz, España - AEG Power Solutions

AEG Power Solutions

Empresa verificada

Vitoria-Gasteiz, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

Spain/Europa
Service
Electrical Engineer

General Information:

Main function:
Service and Installation

Responsible for providing technical service such as trouble shooting, installation, commission, maintenance and repairing of AEG PS products and systems in order to ensure continuous function at the customer site and in compliance with quality and safety requirements.

Purpose of the role:

To install, maintain, commission, trouble shoot and repair of AEG PS systems in order to ensure continuous function of AEG PS systems at the customer site in compliance with quality and safety requirements.

Reports to:
Service Manager

Role responsibilities:

Main Accountabilities:

To visit customer sites as directed to install, maintain, commission and repair power supply and related systems, including battery maintenance and swapover.
Testing and replacing defect components in order put the system into operation

according to pre-defined standards

Ensure timely, accurate and complete documentation relating to the site visits, including field service reports, expenses and overtime sheets.
Ensure compliancy with quality and safety requirements are met.
To ensure 24/7 hours availablility according to planning schedule.
Confer with customers and third parties clarifying terms and conditions relating to the onsite activities.
To provide technical training and instructions to people on the customers site.
To inform the customer about possible system improvements and coordinate follow up with the sales team.
To ensure effective and efficient use of service repaire equipment.
Keep track of necessary callibration or exchange of equipment
Ensure health and safety measures are taken before entering the customers site.

Key performance Indicators:

Technical knowledge and experience brought in
Efficiency in carry out service activities
On time service reports including timesheets
Compliancy with health and safety measures
Quality and accuracy of technical training and instructions given to customers and third parties
Number of first time repairs
Customer Satisfaction

Scope Indicators:

Products and technology covered
Number of third parties to coordinate on site

Core competencies:

Education, knowledge and working experience:

Bachelor degree in Electrical Engineering or equivalent level gained by work experience
At least 35 years experience in the repair to component level of electrical/electronic equipment in a field service role
Experience with power electronic systems and related installation/ maintenance/ service procedures
Competent in English
Medical and personal clearance
Clean drivers license

Personal characteristics: