Customer Care Associate - Barcelona, España - EcoVadis

EcoVadis
EcoVadis
Empresa verificada
Barcelona, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

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Descripción
Company Description

  • Work smart, have fun and make an impact_

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.


Job Description:


This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an EcoVadis ambassador to the world.


Core Responsibilities

  • Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.
  • Develop a comprehensive understanding of the EcoVadis platform, processes, & practices ensuring quality assistance with incoming customer queries.
  • Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success
  • Capture and record internal and customersourced insights to bridge gaps that may exist between customer expectations & participation.
  • Additional responsibilities related to the function may be required

Qualifications:


  • Bachelor or Diploma in Communication, International Business Management or any related field opened to junior profiles with an internship experience
  • Fluent in English and German. Full proficiency in Dutch or Spanish will be a real plus.
  • International exposure in a support role (even if only dealing with international clients over the phone)
  • Good oral and written communication skills

Required skill

  • Excellent customer service skills and quality oriented attitude
  • Knowledge of Salesforce software would be an advantage
  • Ability to work in an international team and be a team player
  • Excellent interpersonal, persuasive communication and sales skills
Additional Information


Targeted starting date:
September 2023


Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.
We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules.

So you can learn new skills and fine-tune old ones In return for your expertise and energy, we offer:


Working organization benefits:


  • Casual and very friendly work environment Hybrid work organization (from the office or from home)
  • Flexible working hours
  • Home office allowance program IT equipment allowance
  • Working from anywhere policy (3 months per year)
  • Opportunity to work in a truly international atmosphere

Compensation benefits:


  • Base salary + variable compensation plan
  • GRSP and TFSA matching program available
  • Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:


  • Health, Wellness, and Dental Benefits
  • Life Insurance, Critical Illness, Accidental death, longterm disability insurance : 100% supported by the company
  • Free virtual Yoga/Pilates

More:


  • Employee referral bonus policy
  • Paid employee volunteer day Paid moving day ( 1/year)
  • Access to online learning library Virtual and inperson team building events
  • Co working space with various services + opportunity to work in different locations (Europe and International)
A new job with purpose awaits you


Can the hiring process be adjusted to suit my needs? Yes.
**Our team's strength comes from everyone's uniqueness and is founded upon mutual respect.
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