Customer Service Representative - Barcelona, España - Netenders Holding
Descripción
Are you passionate about e-commerce and driven to provide exceptional products and services to customers worldwide? Look no further NETENDERS is currently seeking a highly motivated
Customer Service Representative fluent/native in
GERMAN to join our dynamic team.
If you thrive in diverse cultural environments and are seeking an exciting opportunity for professional growth, this position is perfect for you.
Your area of focus:
- Advise customers on the sales process and products.
- Manage logístical and delivery issues.
- Provide an aftersales service.
- Be the voice of our customer and escalade their feedback.
- Take ownership of the customer service excellence and the company's reputation (good reviews on different platforms such as google, facebook and trustpilot).
To excel in this role, you should have:
- Extensive experience in Customer Service over the phone & mail.
- Excellent communication and interpersonal skills.
- Perfect writing & oral skills in
GERMAN. Another European language would be a plus (language tests will be realised). - Confidence on the phone and sales orientated.
What's in there for you:
- Hybrid work option
- Competitive salary
- Full time job: Monday to Friday 09:00h 18:00h
- 23 holiday days per calendar year
- Health insurance
- Home office once per week
- Breakfast every day and brunch every Friday
- Monthly team building / afterwork
- Nice office in the center of Barcelona
- Pet friendly office
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