Airport Team Leader - Tenerife, Santa Cruz de Tenerife provincia, España - Jet2 and Jet2holidays

Jet2 and Jet2holidays
Jet2 and Jet2holidays
Empresa verificada
Tenerife, Santa Cruz de Tenerife provincia, España

hace 2 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción
Permanent Intermittent

  • 40 Hours

Salary

  • Excellent

Country

  • SPAIN

What you will be doing...
We have fantastic opportunities to join our
Jet2holidays Management Team as an
Airport Team Leader for
Summer 2023.


Our Airport Team Leaders are present in the airport for both our Airport Customer Helpers and our customers to ensure a smooth stress-free customer journey on arrival and departure.


What will you do in the role?


Reporting into the Destination Manager, you will
Work As One Team with internal & external stakeholders to deliver VIP Industry Leading Customer Service.

You will be provided with fantastic training to ensure you:

- **Take Responsibility** of managing all arriving and departing transfers, making sure our customers arrive and depart the airport in a timely manner

  • Work closely with our Resource and Planning team in the UK to create the weekly roster for your Airport Customer Helpers in line with our flying programme
  • Hold monthly
    coaching, development and
    training sessions with your team of Airport Customer Helpers
  • Analyse ontime transfer performance and customer query trends using our inhouse
    digital systems
  • Effectively
    motivate your team and address any performance issues before they escalate

What are the key skills / experience you'll already have?

  • Previous
    Team Leader or
    Supervisory experience, ideally gained within the travel industry
  • A genuine
    passion to
    inspire and
    motivate your team to exceed results
  • An excellent understanding of
    VIP customer service and the skill to impart this on to your team
  • The confidence to handle a variety of customer facing situations and make considered decisions at managerial level in tight timeframes
  • The ability to positively address any performance issues within your team, in line with company policies and procedures

What can we offer you?
We have been recognised as one of the T
op 50 Best Places to Work in the UK on
Glassdoor and offer our valued colleagues a range of benefits including:
Fully paid training, uniform & IT equipment

  • Local employment contract
  • Competitive salary, with annual pay review
  • Monthly 11 meetings with the Destination Manager
  • 44 days holiday entitlement per annum (including Public Holidays)
  • 3 x salary life assurance
  • Generous Discretionary Profit Share Scheme
  • Recommend a Friend bonus scheme
Our Airport Team Leaders are rostered in line with our Summer 2023 flying programme. Working at the airport includes early starts, late finishes, split shifts & weekend working.


As we employ on local employment contracts, you will already hold full
right to work documents for the country where the role is based and be living in the destination or willing and able to source your
own accommodation.

We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting, forward-thinking business.

We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.


Division

  • Jet2holidays

Careers With Us

  • Holidays Operations

Careers Dept

  • Overseas roles in Destination

Careers Team

  • At the Airport & Transfers

Business Area

  • Jet2holidays

Team

  • Overseas
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