Project Manager - Mallorca, Illes Balears provincia, España - Hotelbeds

Hotelbeds
Hotelbeds
Empresa verificada
Mallorca, Illes Balears provincia, España

hace 3 semanas

Isabel García

Publicado por:

Isabel García

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Descripción
Hotelbeds is the world's leading technology partner, connecting and empowering the world of travel.

We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets.

We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.

And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day.

In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.

We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:
Ownership of the coordination and management of the Customer Personas Framework to ensure:

  • Adoption of use of Customer Personas in Customer Segments where Personas have already been defined (Retail, Large Chains, Tour Operators)
  • Definition of a KPIs model guaranteeing alignment between several functions: Product Management, Commercial Frontline, Marketing, Strategy, Operations and Data.
  • Engage key stakeholders across different functions to ensure understanding of the personas in each customer segment is aligned and embedded in BAU / ways of working.
  • Coordinate any dependencies (eg. Capturing data in Salesforce, updating contacts, etc) to better embed Customer Personas in BAU or feedback loops.
Provide monthly project evolution reporting at key company forums & insights for decision on expansion into additional

Customer Segments:
Transformation Office?

Provide support to key stakeholders to ensure KPIs are reported monthly in MBRs (Delivery MBR, Commercial MBR)


Provide support in the expansion of framework to new customer segments to maximize on best practices & gain speed in definition and adoption of Customer Personas.


Position skills:

  • Relevant business degree, or equivalent
  • Selfstarted, selfmotivated, selforganized person
  • High levels of communication and adaptability to all levels/layers
  • Influencing and change management skills
  • Strong collaboration and relationship management skills
  • An agile mindset with the ability to work in a fastpaced and dynamic business environment with crossfunctional teams
  • Previous experience supporting XXXXXXXXX
  • Strong Ms Word, Excel and Powerpoint skills
  • Fluent in English, both written and spoken
  • Key Challenges:
  • Dependency with other teams to get the work done
  • Changes and volatility in the business, due to ongoing industry instability and uncertainty post COVID
  • High time pressure with sometimes limited availability of resources to execute key innovation projects & initiatives


You will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider.

We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

  • Within an innovative, engaging and multicultural environment.
  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.
  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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