Technical Customer Support Representative Renewable - Barcelona, España - Foundever

Foundever

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

About Us

Job Summary

In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Swedish and advanced English language skill.

Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client.

The Technical Customer Support Representative Renewable Energy is responsible for using communication and troubleshooting skills to provide customer support to electrical installers and end customers of our client.

We offer:

Permanent fulltime contract.
Working hours from 9 to 1
Competitive salary of 21000 gross/annual euros gross/annual of incentives.
4 weeks training under contract.
Training start date 03/04/2023 and training hours from 8 to 1
Office based work with a later possibility of working remote.

Primary Job Responsibilities

Requirements
A technical associate degree or equivalent combination of education is required. An electro technical qualification is preferred.

- or an (Higher) Electric Technical Vocational Certificate / Diploma (CicloFormativoGradoSuperior) or comparable experiences

Basic understanding of mathematical concepts, including graphical representation of data
Deeper interest of PV/Solar technology and systems: PV/Solar

- inverters, -modules, -monitoring & control, as also storage, and e-mobility systems, standards and normative requirements

Required languages

Swedish
Native or bilingual

English

Advanced (B2-C1)

Place of training and onboarding will be in Barcelona
Foundever's mission

We believe every organization can build stronger brand engagement and drive long-term business growth by unlocking the power of customer experience (CX).

Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

About Foundever
Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.