Customer Service Agent - Barcelona, España - CPM International

CPM International

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

Are you passionate about leading a healthy and active lifestyle? Would you like to be part of a globally successful athletic footwear and fitness apparel company?_

If you also believe in the importance of delivering an exceptional customer experience, this opportunity is for you

Our client -
New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style.

Each member of our international team plays an important part in supporting the company to share these values with our customers worldwide.

We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.

What will you be doing?

Working alongside the Management Team to meet deadlines and achieve goals.
Living and breathing the company values; you will be a brand ambassador.
Becoming an expert on all things New Balance.
Working in a fastpaced environment and showing off your multitasking skills.
Maintaining a high level of attention to detail and being meticulous & vigilant.
Personalising the customer experience finding the right tone for each situation.

Requirements:

What are we looking for?

A fluent level of Italian with strong grammar and spelling skills (knowledge of other languages is a plus).
High level of English (both spoken and written).
Previous experience working in a customerfacing environment and a genuine passion for worldclass customer service.
Fearless independence with the ability to think on your feet, there's no finish line to what's possible.
Being a sporty person (runners, football players, tennis players, hikers...) will be a plus.
High energy, drive and a friendly personality.
Resourcefulness and confidence to take the initiative in a fastpaced environment.
A strong teamwork ethic and a "can do" attitude.

Benefits

What do we offer?

Start date: April 25th
Schedule: Full time 39 hours/week, Monday to Friday 11AM to 8PM
Contract: Temporary with the possibility for it to become permanent after.
Salary: 16,000€ gross per annum
Monthly rewards based on your performance
Discounts to get New Balance products
Training: 7 days (fulltime)
24 days holiday per annum
Hybrid work
If you want to know more, we are ready to meet you._

Who we are

At CPM, we create and deliver insight into sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

We're People People
We understand what makes people tick. We also know that expertly trained and happy at work talented people do brilliant work for our clients daily.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status._