Hotel Booking Agent - Barcelona, España - CPM

CPM

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Description:

Our Client

Travelodge is a well-known, established British hotel brand that offers more than 570 locations across the UK, Ireland, and Spain.

They have over 40,000 guest bedrooms, serve more than 3 million cooked breakfasts per year, and are constantly improving their customer experience by providing quality facilities in essential locations.

We are looking for extraordinary people with outstanding sales skills to join our high-energy booking team

We Care:

Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We ́re Curious:
Proactive approach to problem-solving and a "can do" attitude.

We Achieve Together:
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

**_
What you'll be doing?_**_ _

Handling inbound calls, consisting of booking requests, cancellations, amendments, and customer enquiries
Identifying sales opportunities in every call by understanding our customers' needs
Influencing and persuading customers to make reservations now, not think about it, and call back later
Upselling rooms and crossselling extras, such as breakfast and Wi-Fi, to increase revenue
Working within talktime targets to deliver minimum calls per hour
Constantly improving product knowledge to deliver the highest quality of information to our customers
Dealing with general customer enquiries quickly and efficiently, always trying to spot sales opportunities

Requirements:

_ What skills & experience you'll bring to us?_

Be fluent in English (fluency in Spanish would be a great plus)
Strong interpersonal skills with excellent verbal communication skills
Previous call centre, customer service, or other customerfacing experience preferred but not essential
Ability to deal professionally with challenging calls and difficult situations
Excellent ability to listen and ask appropriate questions to ascertain customer needs
Sales experience would be a plus but not required
High level of motivation with a drive to meet and exceed targets
A strong work ethic and team spirit
Enthusiasm and a positive attitude
Basic computer skills and accurate data capture skills
TIE/would be needed for UK residence

Benefits:

What do we offer?
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Contract:Temporary contract for 2 months until the 18th of August month probation period)

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Full-time: (39hours/week)

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Working days/Hours:Rotating schedule

Monday to Sunday

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Salary:Based on16,500€ per year + weekly performance bonus up to 60€ per week

Holidays: 2 holidays per month

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Work model:Work from home after training
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Training:1 week from the office (_la Sagrera_)
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Start date:19th of June 2023

Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.

We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#wecare
#wearecurious
#weachievetogether

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.

We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#wecare
#wearecurious
#weachievetogether