Language Travel Consultant - Barcelona, España - ESL Education

ESL Education

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Company Description

ESL Languages is the leading European study abroad agency. We have been organising language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe.

Beyond linguistic, cultural and geographical borders, more than 25 thousand students every year make the choice to book with ESL and make their goal of learning a language and discovering the world a reality.

ESL received many industry accolades over the years.

We entered into the eternal Hall of Fame as Best European Study Abroad Agency in Europe in 2016 after winning 5 times in 6 consecutive years.

This prestigious ST award is based on the votes of thousands of language schools around the world and rewards the quality counseling and high service provided by all of the ESL staff.

In 2019, ESL became part of the Kaplan Languages Group, one of the largest global chains of English language schools.

ESL continues to work an independent agency within the KLG group.

Job Description:

We are currently looking for a Language Travel Consultant for our Swedish market, based

in Barcelona

Achieves Sales objectives by:

Identifying customer needs through effective questioning and selecting appropriate products
Using product knowledge to identify sales opportunities and match right product to clients' requirements
Offering clients the product corresponding to client's needs and expectations
Maximizing all sales opportunities through customer interaction
Providing clients with assistance on visa requirements, travel arrangements and regulations, insurances obligations etc.

Achieves Customer Care objectives by:

Processing bookings and managing customer's files
Invoicing courses, collecting invoices and ensuring receipt of payment
Assisting customers before, during and after their stay
Dealing with complaints and special requests (for instance, negotiating the possibility

- to extend the language course for one week).

Assures quality of service offered to clients corresponds to ESL quality standards.
Handling daily dispatched workload following ESL deadlines policies
Processing clients following ESL deadlines policies
Offering clients customized consultancy including all information as per ESL policies
Providing clients a professional service that exceeds their expectations
Identifying customer needs through effective questioning and selecting appropriate products
Maintains and expands customer base by building and maintaining rapport with customers and identifying new customer opportunities
Maintains professional and technical knowledge by participating in educational opportunities; reading professional publications; establishing and maintaining personal networks
Contributes to the implementation of the Marketing actions in the office's area
Assures effective communication with client, partners, other departments and direct manager
Adheres to all company policies, procedures and business ethics codes
Protects organization's value by keeping information confidential
Follows national and international current affairs in order to keep informed of events which may occur in tourist areas
Knows the products and services offered by ESL perfectly
Organizes and plans his/her own work and being flexible (depending on the period deadlines and workload)
Special projects as assigned

Qualifications:

Your professional skills:

You must have previous experience in a sales position, ideally in a travel agency
You possess interpersonal and communication skills
You are able to work in an autonomous and organised manner, with a high sense of responsibility
You are a Swedish speaker (C1/C2) and have a very good level of English (at leas level C1), any other language is a bonus

Your personal skills: