Customer Journey Manager M/h/x - Madrid, España - Cegid

Cegid

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

¿Quiénes somos? :
Ven y experimenta una gran variedad de trabajos, únete a nosotros

Cegid es un grupo internacional con más de 4.400 empleados en más de 20 países que apoyan a profesionales en los campos de contabilidad, nóminas y recursos humanos, ERP, fiscalidad y comercio minorista.

Cegid diseña soluciones de gestión útiles e innovadoras para sus clientes, con el fin de convertirse en su socio preferente, entendiendo su negocio y las cuestiones en juego para que los clientes puedan transformar sus retos en oportunidades.

Los valores de Cegid:
comprometernos juntos, inspirarnos en nuestros clientes y explorar siempre.
Cada historia es diferente en Cegid, de ti depende crear la tuya

Descripción puesto:

Familia de Puesto:

Soporte al usuario

Nombre del Puesto:

Customer Journey Manager M/H/X

Tipo de contrato:

Contrato de duración indefinida

Descripción de la misión:

Within the Customer Experience Team the Customer Journey Manager works in close collaboration with the Product Marketing teams and all the business contributors connected with Cegid's clients.

The goal of this position is to understand, map, and optimize the customer experience across all interactions between Cegid and its clients, for a specific portfolio of solutions.

The main mission is to improve customer satisfaction and loyalty, thereby ensuring better retention and acquisition, though generating growth for Cegid.

The challenge we have for you

Develop the vision of the customer journey: Gather "current" operational modes from Cegid stakeholders, design the "ideal" customer journey with them, and identify any gaps.
Map out the customer journey in detail: Specify the needs in terms of tools as well as changes in processes to bridge the gaps.
Collaborate with functional teams throughout the deployment phase of the journey to measure its effectiveness and make adjustments if necessary.
Manage the overall project by mobilizing relevant resources and raising alerts if needed.
Develop and keep the methodology up to date as it is utilized.

Perfil:

Experience in digital transformation or change management;
Excellent communication, facilitation, presentation, and leadership skills;
Ability to work with crossfunctional teams and manage multiple projects simultaneously;
Strong analytical skills with a goaloriented attitude;
5+ years of experience in Consulting services or SaaS software publisher;
Beyond professional skills, we are looking for talents who want to express their potential and explore possibilities with us;
It is above all your curiosity, team spirit, and sense of customer centricity that will make the difference.

Ventajas: