Information Systems Officer - Valencia, España - United Nations

United Nations
United Nations
Empresa verificada
Valencia, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

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Descripción

The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political Missions, Agencies, Funds and Programmes of the UN system worldwide.


The position is located in the Network Support Unit (NSU) of the Infrastructure Operations Section (IOS) within the Service for Geospatial, Information and Telecommunication Technology (SGITT) at the UNGSC, Valencia, Spain.

The incumbent will work under the supervision of Chief of the Unit or other designated officer.


Responsibilities:

Within delegated authority, the Information Systems Officer may be responsible for the following duties:

  • Manages projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or, participates as a member of a development team with responsibility for major components of the more complex systems.
  • Develops detailed system and other functional specifications and user documentation for major systems.
  • Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc.
  • Develops and maintains computer programs that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues.
  • Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.
  • Develops training materials, operating and user manuals; trains staff in assigned systems.
  • Develops disaster recovery plans and ensures appropriate planning and training of those responsible.
  • Researches, analyzes and evaluates new technologies and makes recommendations for their deployment.
  • Participates in writing reports and papers on systemsrelated topics, system requirements, information strategy, etc.
  • Facilitates communications between ITSD and its clients for good client relations. Serves as coordinator in the development of Service Level Agreements (SLAs) between the client and ITSD, for either specific IT services or general technology support, including any charge back mechanisms.
  • Handles all aspects of contract administration including establishment of service level agreements with vendors and chargeback policy for users.
  • Provides guidance to, and may supervise, new/junior staff, consultants, etc.
Competencies

PROFESSIONALISM:

ACCOUNTABILITY:


Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.


CLIENT ORIENTATION:


Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education
Advanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required.

A first-level university degree in combination with additional two years of qualifying experience may be accepted in lieu of the advanced university degree.

Job - Specific Qualification
PRINCE 2 Foundation Certification is required.

ITIL Foundation Certification is required.

Work Experience

A minimum of five years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area is required.

Experience in on-site field operations in international organizations is desirable.

Experience in supporting intra organization connectivity including terrestrial and satellite connectivity is desirable.

Experience in supporting ERP scale system performance monitoring is desirable.

Languages
English and French are the working languages of the United Nations Secretariat. For this position, fluency in English (both oral and written) is required.

Assessment

Special Notice

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff.

United Nations Considerations

Due regard will
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