Rally Production Support Engineer - Madrid, España - The Wise Seeker Services

The Wise Seeker Services

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

We are looking for a Rally Production Support Engineer to work in a global professional services firm delivering outcomes that transform business and shape the future.

Location:
fully remote, no location specified

Sector:
Information Technology

Functions

Follow the internal processes to the 'T.
Document the transition and transition internally to the geographically distributed team.
From steady state: on a dayday basis resolve tickets within SLA, in doing do collaborate with the geographically distributed teams to achieve better efficiency and productivity by taking advantage of work that can be done across timezones.
Be absolutely client experience focused and have a passion to identify opportunities to continuously improve our services.
Report to Leads outside of the local region and participate in preparing/presenting status reports.
Programming, conduct code reviews, and test software as needed, ensuring quality of deliverables.

Assist in Documentation

KEDB
Recovery & Resolution procedures.
Analyze business functions and data discrepancies.
Communicate effectively with global team members and business users at all levels
Work would be in Energy and manufacturing functional area.
Flexible to work in Maintenance/Support Development Projects.
Execute various forms of testing unit, system, regression, integration, performance, volume.
Experience in code management and versioning methodologies.
Participate in scaling the team by training others on RALLY & RDB.

Requirements:

Minimum qualifications

Bachelors or master's in engineering or mathematics is preferred.
Excellent written and verbal communication skills.

Preferred qualifications

Superior customer service mindset.
Advanced troubleshooting & scripting skills (Debugging & scripting skills required).
Handson experience in RALLY, RDB.
Good to have knowledge of Production support activities (added advantage).
Ability to analyze data
The ability to communicate, friendly and cultural behavior during customer contact.
Strong customer focus.
Willingness and ability to multitask.
Willingness to learn the Product/Platform and associated technologies.
Technical understanding of products/services and/or ecosystem being supported.
French skill business/professional level written & spoken French.
Advanced business English written & verbal as the role needs to collaborate with globally distributed team.

- #LI-AM1_